Our services come in three versions tailored to your needs

The scale and scope of the consulting you need depends on the challenge you’re facing and the resources available for a project. Accordingly, our services are available in three different scales.

Extensive Service

holistic package

(2 to 12 months) 

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This is our primary and most comprehensive offering. Here, your challenge goes through both the Strategy Phase and Making Phase of our Emotion-Centered Design process—Discover, Envision, Build, and Sustain.

Great for: 

  • researching
  • project-strategizing
  • service and product design
  • maintenance

Base Deliverables:

  • research report
  • documentation of desired outcomes 
  • final design 
  • program roadmap 

Intensive Services

We also do workshops and field consults. These are concentrated and scaled-down versions of our Holistic Package.

Care Workshop

(2 to 3 weeks)

Our workshops are reflective and generative experiences where your team, partners and customers collaboratively identify the emotional pain points of your products or services, and come up with better alternatives.

Field Consult

(1 to 3 days)

Our Field Consult, a pairing of a field observation and a brief consult, will give you an efficient yet thoughtful assessment of your challenge.

Great for:

  • capacity-building
  • team-forming
  • culture-shaping 

Deliverables: 

  • process summary
  • insight report

Great for:

  • brief-developing
  • project kick-starting
  • impact measurement

Deliverables: 

  • observation top-line