Care-Driven Transformation for Staff
In partnership with Daliah Heller, public health and drug policy expert and friend, and a large New York City-based public health organization, we conducted field research and designed a training for staff across over one hundred fifty of the organization's programs.
Project Timeline: June 2017 to Present
This project is for a non-profit human services organization that supports individuals by providing housing and health services in the New York City area. Each step of this work is done in close partnership with Daliah Heller who has spearheaded work in substance use services, policy, and research in New York City for a decade. Daliah Heller is principal of DHPHP LLC, that provides organizations and institutions with public health perspectives and strategies on drug use, criminal justice, and social vulnerability.
This organization faces the challenge of merging organizations and ways of working and retaining participants and staff in some of their programs. The objective of our work with them is to design space that aligns each clinician, case manager, counselor, front-of-line staff, director, and program manager's every day practice with the principle that people use drugs to seek comfort. Substance use disorder is a chronic condition stemming from a previous trauma, and is not a moral issue or something to be criminalized.
Phase 1 | Discover
How might we report a clear picture of how things currently operate across programs?
Phase 2 | Envision
What might transformation across programs look like?
Phase 3 | Build
How might we design experiences for each staff member that make space for and sincerely connect their own values and purpose at work with the new drug use principles?
Phase 4 | Sustain
How might we support management staff in maintaining new principles that found their team’s work?